Technology has fundamentally changed the retail industry as we know it.  Your stores now produce more data from more sources than ever before and you need a powerful, flexible, and intuitive solution to help you connect the dots in your data.  Retail 20/20 Exception Reporting allows you to see everything from point-of-sale and inventory to loyalty and finance all on one screen, enabling you to spot patterns, eliminate operational errors, and prevent fraud faster.


Retail 20/20 offers an entirely new take on what reporting should be.  No more intervention from IT, no more asking your vendor for help, and no more waiting.  Just drop a new key performance indicator into a report and the results are instantly available.  Enhance the visibility of anomalies with multiple filtering options that make the outliers pop off the screen.


The query tool allows you to retrieve store-level data, in real-time, at the click of a button with no need to write SQL statements.  Build a query and save it for repeated use, run a quick query for rapid data retrieval at any time, or even choose from our library of custom queries that get down to the nitty-gritty details of your data.


With Retail 20/20′s dashboard feature, there are endless options on the amount of information that can be viewed on one screen.  Mix and match unlimited summary and trend reports, or even create multiple dashboards for different areas of your business.  Everything in Retail 20/20 is at your disposal when it comes to dashboard creation.

Automated Compliance

ACT is a rules-based compliance engine within Retail 20/20 that enables you to define alert triggers based on individual events, summary data, or KPIs.  You can also create automated workflows for triaging and reporting on the subsequent alerts.  Each alert is coupled with supporting information, such as recommended resolutions, to simplify compliance.

Why Retail 20/20?

Why it’s the best Exception Reporting Tool on the market

Fastest Identifier of Operational & Fraud Cases

Real time reports, automated alerts, and quick queries mean that you can spot outliers and trends faster than ever, reducing the impact of fraudulent events.

Labor Savings for District & Store Managers

Trend analysis and human resource integration allows you to gain a better understanding of your stores staffing efforts.

Money Added Directly to the Bottom Line

Retail 20/20 identifies fraud faster than any other tool out there.  It doesn’t just prevent fraud, it adds money directly to your bottom line.

Fastest Growing Exception Reporting Solution

With 50 customers and counting, retailers have fallen in love with Retail 20/20 making it the fastest growing exception reporting tool on the market.

Customer Quotes

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Donna Imfeld, Price Chopper
Donna Imfeld, Price Chopper
Having the ability to allow my users to create their reports has led to them being more invested in our efforts, which has led to decreased shrink across the chain.
Scott Terrell, Spencer Gifts
Scott Terrell, Spencer Gifts
Agilence is the only company able to handle our unique environment and offer the flexibility to expand to meet the demands of our 1000 additional seasonal locations.
Karla Hutchinson, Brookshire Grocery Company
Karla Hutchinson, Brookshire Grocery Company
The Agilence services team goes over the top to help us out!
Scott Terrell, Spencer Gifts
Scott Terrell, Spencer Gifts
The ability for any user to build complex reports and dashboards helps us to unlock the power of the data we collect, and it gives us near real-time visibility into our store operations.
Matt Hutchinson, Caleres
Matt Hutchinson, Caleres
How wonderful the conference was.  It was great connecting with so many other users and getting new ideas and insights on how I can better use the tool here at Caleres.
Jennifer Zervas, At Home
Jennifer Zervas, At Home
With your tool we’ve caught early activity in one of our recently opened stores.  Per our old process, we typically didn’t discover cases in new stores until they were open six months or more.
Phil DeGorter, NSC Wholesale
Phil DeGorter, NSC Wholesale
Agilence is a cornerstone to our Loss Prevention program.  We have had great success with the solution, and it has allowed our organization to much more efficient.
Darren Baty, Hy-Vee
Darren Baty, Hy-Vee
Retail 20/20 has helped us to not only reduce shrink across our chain, it has helped us improve our front end operations and other aspects of the business as well.  It goes beyond exception reporting, which is exactly what we needed.
Matt Larson, Coborn’s
Matt Larson, Coborn’s
Retail 20/20 is dynamic enough to analyze our vast amounts of data, yet flexible enough to integrate with our different POS terminals.  As we continue to grow Retail 20/20 will help us become more efficient, allowing us to focus on strategy.
Dan Christman, Spencer Gifts
Dan Christman, Spencer Gifts
The capabilities of Agilence far exceeded our expectations.

Read our blog

And ReThink Retail

Looking to stay up to date on all things Retail?  Take a look at our ReThink Retail blog where we explore uncommon retail topics, cover current trends in loss prevention, give out some tips to help make your job a little easier, and occasionally cover our office antics.

Read a white paper

And Connect the Dots

Not everything can be summed up in a blog post.  Our white papers and ebooks explore topics in greater detail giving you a better understanding of the current state of retail, and where things are heading.  We cover everything from the cloud to filling the post holiday lull.

What Is It

Some Features that help Retail 20/20 Connect the Dots

SaaS Deployment

Experience the flexibility and power that Retail 20/20 is known for without the burden or expenditure that typically comes with large scale deployments.  Free up IT and your budget with SaaS deployment.

All Your Data in One Place

Asset protection today is more than just fraud and POS transactions. With Retail 20/20 you can integrate a multitude of data feeds such as loyalty, inventory, P&L, HR, and more to help you be more efficient.

Integrated Video

When it comes to preventing fraud, video can be your best friend.  This is why Retail 20/20 is capable of integrating with any video source allowing you to validate anomalies with your own two eyes.

Self-Service BI Tools

Retail 20/20 goes beyond just exception reporting.  Self-service BI tools enable you to run reports and queries on customer information, employee information, loyalty programs, or any other integrated data set.

More Data Views

Reports are easier than ever to understand thanks to multiple graphical views like pie charts, bar charts, trend lines, data grids, or more.  You are able to drill down from each view, making reports intuitive and interactive.


“What you see is what you get” KPIs can easily be created and inserted into any report.  There is no more need for bulky libraries that summarize overnight and slow down the application.  Just create, drop, and view the results instantly.

Like what you see so far?

Schedule a 15 minute demo and get a live look at Retail 20/20 in action!

Contact Us

  • Mount Laurel, NJ
  • 856-366-1200

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