QSR Data Analytics

Quick Serve Restaurants, or QSRs, encompass establishments from fast food to fast casual to a snack bar at the local gym or airport.  What all of these types of restaurants have in common is that speed of service and reducing costs are the key to a thriving business.  In an industry with so many players, you need to be the best in the field to maintain your competitive edge.

Fast food restaurant owners need to optimize things like staffing, and kitchen times while monitoring promotion execution, average wait times, and drive thru times.  As busy as the restaurant industry can be, data analysis can sometimes be pushed to the back burner due to the effort and time needed to mine through transactions to find issues.

In order to properly analyze your store data to identify shrink or operational enhancement opportunities, you need a tool that can bring these issues and opportunities to the forefront so you can save time searching and spend more time positively impacting the bottom line.

Download the Quick Service Data Sheet!

Get more info on how 20/20 can help your chain operations & LP initiatives

How Can QSR Analytics Software Help?

20/20 F&B™ is QSR analytics software designed for quick service restaurants that takes restaurant data and processes it on a daily basis to find events and patterns and present them to you as alerts and tangible opportunities.  Rather than needing a team of individuals mining through long lists of orders looking for single events, 20/20 aggregates all of your data so that you can view of company, store, employee, and menu item performance giving you the ability to see issues and trends by simply logging in.

With 20/20 F&B the primary focus is on loss prevention and store operations.  20/20 allows loss prevention teams to focus on restaurant fraud schemes like SITs, kitchen cancels, or other types of check manipulation.  The application flags suspicious or sales-reducing behavior and sends alerts to the right users when suspicious activity is identifies so that it can be stopped immediately and prevented from happening again.

Along with being an industry leading loss prevention solution, 20/20 provides QSR operations with insights into enhancements that can be made from a cashier, day part, or revenue center perspective that can turn into profit opportunities.

Additionally, 20/20 allows you to bring in data from across the company including Point of Sale, Financial, Labor, and the Cash Office.  All of this data can be mixed and matched with each other to give a deeper breadth of analysis that is not available with common restaurant software.  This way, you can ensure that your quick service restaurant is running at max efficiency through staffing allocation based on the daily rush, analysis of food cost vs. sales, and a better overall understanding of what happens at your restaurant while you are busy running it.

QSR Loss Prevention QSR Loss Prevention

QSR loss prevention teams drive awareness and reduce losses attributed to employee fraud and operational shrink. 20/20’s QSR loss prevention software helps your LP teams bring hidden sources of profit loss to light through analysis of common retail fraud schemes, training processes, and procedural issues that can possibly be improved. Anything identified by 20/20 to be suspicious or warrant attention is then available as a closed loop workflow so that you can ensure that your restaurant managers are following through on the issues flagged by 20/20.


  • Identify and control line voids, keyed items, manager voids, & coupons
  • Set alerts on voids in cash transactions, or excessive manager meals
  • Easily identify single item transactions (SITs) & low value checks

QSR Operations QSR Operations

With 20/20 F&B you can ensure that your restaurants and employees are performing as efficiently as possible by monitoring their sales productivity.  20/20’s QSR operations software monitors sales performance metrics like average check time and upselling of menu items, or restaurant efficiency metrics like kitchen prep time.  These metrics are available on dashboards as opportunities, visible through many report visualizations, or exceptions can be sent directly with a prescriptive alert.


  • Monitor labor efficiencies like speed of service, prep time, & drive thru time
  • Determining the effectiveness of a give-away, BOGO or discount
  • Identifying sales productivity of menu items, locations and employees

20/20 F&B provides restaurateurs with insights into key loss prevention & QSR operations metrics to stop negative trends that may be impacting your margins or find hidden opportunities to increase profit.  Whether you are a franchisee, manager of a regional coffee shop, or a C-level executive of a national fast food chain, our QSR analytics software does the legwork so that all you need to act on is right in front of you!

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Areas of Focus

QSR POS Analytics   POS Analytics

POS Analytics is the core focus of 20/20, allowing you to report on point-of-sale, HR, Store,& Item Detail data to make connections regarding your restaurant sales so that you can monitor and improve performance.

QSR Financial   Financial

The Financial module lets you analyze P&L data including food cost and controllables so that you can accurately rank restaurant financial performance, compare expenditures to budgets, and analyze sales by food cost for a true view of profit margin.

QSR Labor   Labor

The Labor Module adds time card & labor schedules to the POS Analytics data allowing you to optimize employee scheduling by compare scheduled to worked hours, manage overtime, and focusing management attention on any labor to sales imbalances or who was clocked in during a specific in-restaurant event.

QSR Cash Office   Cash Office

The Cash Office module allows you to analyze data like cash over/short, pickups, loans, deposits, and till balances so that you can easily identify and investigate any cashier over/shorts of other financial discrepancies at the point-of-sale or within the restaurant.