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Retail Point of Sale Analytics

The Point of Sale (POS) Analytics module is at the core of all that 20/20 Retail does.  This Retail POS Analytics module provides data analysis for store operations and loss prevention that produce valuable insights into key areas of your business.  These insights are designed to focus management’s attention on improving store performance and increasing sales.

Sales Performance Metrics

With the Retail POS Analytics module for specialty retail you can easily monitor key sales performance metrics such as SKU performance, upselling, and employee/store performance across the chain and take action on items that can improve sales at each of your stores.  With 20/20 Retail, managers can analyze things like whether a particular item is under or over performing at a particular location, see the calculated opportunity of upselling particular complementary items, and compare how their store is performing compared to its peers.

Labor Efficiencies

With 20/20 Retail for specialty retailers you can ensure that your associates and stores are performing as efficiently as possible by monitoring their sales productivity.  Understand the cost of POS controls on throughput and compare average transactions per day across stores to evaluate staffing needs.  The insights provided by this analysis show you where to focus your attention to make your stores and employees more productive.

Negative Value Transactions

20/20 Retail makes it easier than ever to identify and control negative value transactions.  Alerts can be set on high fraud scenarios such as voids in cash transactions, or non-receipted returns so that they are caught quickly.  Additionally, you can use 20/20’s custom risk index to analyze any number of different negative value metrics (discounts, markdowns, underrings, etc.) on a weighted scale by associate or store to see if there are any danger areas that warrant some extra attention.

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Prescriptive Alerts and Workflow

When 20/20 Retail detects an anomaly or unusual pattern in the transactional data, it will send a prescriptive alert to the appropriate manager letting them know what the issue is and how to resolve it in accordance with a corporate action plan.  Along with this, each alert is accompanied by a closed-loop workflow that ensures each manager is following procedures.  With prescriptive alerts and work flows, store managers can focus on results and improving the performance of their store.

Promotions Management and Tracking

Promotions are a great way to get shoppers in the door, but without proper management and tracking they can actually be detrimental to your bottom line.  With the Retail POS Analytics module, specialty retailers can manage their promotions more effectively, and ensure that proper procedures are being followed by associates.  Whether your promotion is a give-a-way, a discount, or BOGO, 20/20 can shed light on what stores may be doing a better job with promotions, or if particular employees may be abusing the rules of the particular sale.

Customer Behavior

With the Retail POS Analytics module for 20/20 you can monitor customer behaviors that may be impacting your margins.  20/20 Retail makes it easy to track returns to purchases ratios, reward redemptions, and even gift card activity to crack down on customers who may be misusing or abusing your corporate policies.

Get in Touch with our Sales Team

Contact our sales team today to see 20/20 in action and learn more about how it can help you with POS Analytics

Additional Modules for Specialty Retailers

Inventory Shrink

Inventory Shrink

Financial Performance

Financial Performance

Labor Analysis

Labor Analytics

Cash Office

Cash Office